VinFast announced the launch of the "Special Aftersales Policy", a limited-time aftersales program that will apply globally to VinFast car customers. Effective June 15, 2023, until updated by VinFast, VinFast customers may be eligible for a service voucher or cash if they encounter vehicle issues.
Striving for outstanding aftersales
service, VinFast is introducing a unique aftersales policy in addition
to its existing services to enhance its customers’ ownership journey. VinFast
strives to promptly address all vehicle issues and provide customers
with direct support including service vouchers or cash based on the
issue. Specifically, these issues are classified into the following
types:
Type 1 issues cause inconvenience(s) that do not
impact the use of the vehicle. Eligible customers will receive $100 for
each Type 1 issue they experience.
Type 2 issues render a
vehicle inoperable. In addition to providing roadside assistance,
VinFast will provide eligible customers with $300 for each Type 2 issue
they experience.
Type 3 issues require a repair time
of more than three days. From the fourth day onward, eligible customers
will receive $100 for each additional day that their vehicle is being
serviced by VinFast.
If Type 1 and 2 issues occur simultaneously,
support will cover both Types. If a Type 3 issue were also to occur,
eligible customers would also be entitled to Type 3 support. Types
of issues will be determined by VinFast upon its verification of the
issue. The support will be available in the form of aftersales service
vouchers or cash (via bank transfer or check), subject to applicable
taxes.
The Special Aftersales Policy does not extend to issues
related to 1) hardware upgrades or scheduled software updates; 2)
accidents; 3) vehicle damage caused by customer; 4) the vehicle not
being used in accordance with the manufacturer's instructions; or 5)
issues that are not reproducible by VinFast. Additionally, Type 3
support will not be provided for any period in which the customer fails
to collect their vehicle after VinFast notification that service is
complete.
The Special Aftersales Policy is effective for a
limited time and operates separately from VinFast’s warranty policy.
This policy starts on June 15, 2023, in the U.S., Canadian, and
Vietnamese markets. The policy will begin in European markets when
VinFast officially delivers cars to its customers. Any updates related
to this policy will be published on VinFast’s website and will be
applied after 7 days from the date of the announcement.
The
Special Aftersales Policy affirms VinFast's dedication to a
customer-centric philosophy. It represents the company's bold dedication
to its customers and its commitment to providing them with "Premium
Quality - Inclusive Pricing - Outstanding Aftersales".
